That is to say, if you act like a Herald and are as helpless as a Herald, they will tell you they are busy, insult you with big words or laugh at you. Likewise if you act entitled or pissy about something they say or do with/to you.
If you ask intelligent questions (even if they are basic ones) they will likely help you. If a Scion is bored enough and they don't think they can take on the hordes of goodies and ragers and outlanders, they might help you regear or tell you where a few choice pieces are for your combo.
While Empire is about the politics, Scion is more of a think tank. There can be as many politics as you want/cause and the imms/leaders allow, but the pursuit of knowledge for power is the prime objective. As such, sharing the knowledge that doesn't directly benefit them is entirely encouraged.